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iOS 8.1 and Yosemite – great update, but tech support has gotten worse.

October 22, 2014 By paulie 1 Comment

Howdy,

The latest iOS 8.1 update is great – and I’m hard on Apple.

What I love about it is Text Message Forwarding. I get a lot of texts from non-Apple devices. Text Message Forwarding allows me to reply to those texts from my Macbook Pro or iPad now, because it forwards any message received on my iPhone to any of my devices. Then when I reply from another device, the message is sent via my phone. It’s a great feature.

Other features I love in 8.1 are the ability to reply to a text by recording a voice message. Sometimes talking is easier than typing.

Apple has made a big deal out of iCloud. So far, I’ve found iCloud to be confusing. But as long as Apple shows a commitment to privacy, I’ll continue to try and use iCloud. But even still, I’m always going to use services like Spider Oak for cloud storage, because I don’t fully trust Apple.  Although I do give Apple kudos for more of a commitment to privacy. I really like that data on my devices is encrypted now. Keep it up, Apple! Without privacy there is no freedom.

As far as Yosemite goes, so far so good.

Continuity is a great feature. I love that if a call comes in on my iPhone, I can answer it using the headphones plugged into my Macbook Pro or iPad. That, is neato. It’s a game changer.

Now the bad news. Apple’s tech support has got worse. In my case, 9.9 times out of 10 I know more about the products than the person taking the call does. So I don’t even bother calling. For anyone else, I feel bad for them. Because most of the time, the tech support person’s only answer is, “wipe the phone and start over”. For me, wiping my phone and starting over, then setting it back up the way I had it takes all day. And most of the time wiping the phone is not the fix. So the caller just goes through aggravation, gets bad advice and is no better off.

Apple’s tech support is mainly there in case you need something replaced. For that, it’s still a good service and worth the price of Apple Care. But for all other problems, operating system problems, my advice to you is make friends with an Apple geek.

– me

Filed Under: tech Tagged With: Apple, y

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