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UAL is a victim of group think

April 11, 2017 By paulie 2 Comments

So by now millions of people have seen the video of the guy being dragged off the United Airlines Flight.

When I first saw the video I was in with the meme, had fallen into the group think hole. But then, “the rest of the story” comes out as Paul Harvey used to say.  The rest of the story is this:

1. It’s a 4 hour drive from Chicago to Louisville, where the flight was headed.
2. The guy was offered $1000 bucks in United flight credits for his seat.
3. The guy was belligerent to the flight crew
4. When you buy a plane ticket you agree that you can be bumped. You agree that if needed, the airline will remove you from the plane.

United takes a beating because a video with some of the story makes its way around the world before the whole story comes out.

This is group think and everything that’s wrong with the surveillance society we live in, where everyone is filming each other — all the time. Where we make decisions based on a moment in time, before the whole story is told.

Filed Under: privacy Tagged With: computerization, privacy, social media is a social disease

Comments

  1. Todd says

    April 11, 2017 at 9:46 am

    A lot of bad decisions on this one. 2 million plus views now…great decision! As a customer, when I buy a plane ticket a month in advance, and my credit card is charged immediately…I expect to have a seat on that flight. Not to be seated, you know me, its not easy to get in and out of one of those seats, and then told that I have to give up my seat? BS!

    United brought this on themselves…could be the next Braniff.

    Reply
  2. MICHELE MULLINS says

    April 11, 2017 at 2:33 pm

    A lot of that is probably true but it was still handled poorly by all involved Chi police United they should have never loaded the plane and then kicked people off ….you figure that stuff out up front not after the fact….way too aggressive actions by all

    Reply

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