I bitch about software companies here – because they deserve it. But I also praise great software companies.
It’s been a while (years?) since I’ve found not just software to love, a software company to love. Heads up.
I’ve been using OmniFocus by The Omni Group for a few years now. OmniFocus is task management software.
What I mean by “using” is that I’ve had OmniFocus installed. I used it some, but not a lot. About a year ago I started using OmniFocus more. Now, I use it daily.
OmniFocus is task management software. Easily the best I’ve used and I’ve used a bunch of them. But that’s not what prompted me to write this.
What I really love about this software is the support. It’s the best. I call, someone answers the phone. Americans. And they’re really nice. Not just nice, super duper nice. They’ll sit on the phone with you and work out any issue. When you call, it feels like you’re talking to your neighbor and could talk to them all day.
Most software out today is shitty, the software companies are run by zombies who resemble cult figures. Their support is even worse. These guys are the opposite. Their software rocks, tech support is their strong suit.
Other software companies should learn from The Omni Group. Because of them, I’m trying to figure out how to get rid of Evernote, software I abhor. Evernote has all the money in the world, they still can’t get it right. And their support is the worst.
OmniFocus is great, but the company behind it is better. Because, of their people who answer the phone. I’m a loyal customer. I will be so long as they don’t change the mix.
James Blackwell says
Very well said. Credit given where it is deserved, is always nice to see. Going to check these guys out, because you told me to!
I was on a webinar with Evernote yesterday, and they seem so focused on shifting to enterprise… They ain’t dancing with us girls who brung ’em anymore! Dave Corley implemented so many features in the last year or so, I’m very frustrated as well… Been thinking of transitioning to OneNote or Basecamp.
PS: if you have not watched the last episode of Silicon Valley on HBO, this very struggle is beautifully scripted. It’s utterly hilarious.
What bothers me the most about Evernote is their support – there isn’t any. Not what I’d call support anyway. I want to talk to someone. Not just someone, but someone who cares. Ideally Americans.
When I call The Omni Group it’s like talking to an old friend. It’s that good. That’s a differentiator. With Evernote I get email support from 20 something nitwits who Silicon Valley satirizes.
Silicon Valley is brilliant. Off the charts, brilliant. It’s what I’ve been seeing happening in tech for years now. Tech is going downhill. What’s the last great innovation we’ve seen? The iPhone. Facebook isn’t a great invention and neither is Twitter. YouTube qualifies as something great. Google is a great invention. But it’s been gamed. Every SEO consultant worth their weight in catch phrases knows how to get their client to page 1. BTW. Is getting to page 1 analogous to being dragged up Everest?